Find answers about Arbovo orders, delivery, assembly, returns, damaged items, and product support.
Orders
Can I change or cancel my order?
Contact us at `love@arbovo.com` as soon as possible with your order number. We will do our best to help before the order enters fulfillment. Once an order has shipped, it can no longer be changed or canceled.
Will I receive an order confirmation?
Yes. You will receive an order confirmation by email after checkout. Please check your spam or promotions folder if you do not see it within a few minutes.
Can I order more than one item?
Yes. Add each item to your cart and complete checkout as usual. If items ship separately, you may receive more than one tracking update.
Delivery
Do you offer free shipping?
Arbovo offers free standard shipping on eligible orders and destinations. Availability, delivery timelines, and any exclusions are shown during checkout and in our Shipping & Delivery policy.
When will my order arrive?
Processing and transit times vary by item and destination. When your order ships, we will send a tracking email so you can follow its journey.
Can I ship to a P.O. box, freight forwarder, or remote address?
Some large furniture items require a street address and cannot be delivered to P.O. boxes, freight forwarders, or certain remote locations. Contact us before ordering if you are unsure.
Products and Assembly
Is assembly required?
Assembly requirements vary by product. Please check the product page before ordering. When assembly is needed, instructions and hardware are included unless otherwise noted.
Are colors shown online exact?
We work to show products as accurately as possible. Screen settings, lighting, and natural variation in finishes can affect how a color appears in person.
Can I request dimensions or additional product information?
Absolutely. Email `love@arbovo.com` with the product name or link, and we will help you confirm the details you need before ordering.
Returns and Support
What if my order arrives damaged?
Please keep the packaging and contact us promptly at `love@arbovo.com` with your order number, clear photos of the item, the packaging, and the shipping label. We will review the issue and guide you through the next step.
How do I start a return?
Email `love@arbovo.com` with your order number and the reason for your return. Do not send an item back before receiving return instructions.
Do you offer a warranty?
Please see our Warranty & Product Support page for coverage, exclusions, and how to submit a claim.
Order, Delivery, and Product Answers
Can I change or cancel my order?
Contact love@arbovo.com with your order number before fulfillment. Orders that have already shipped cannot be cancelled.
When will I receive tracking information?
Tracking details are sent by email after an order ships. Eligibility, exceptions, and timing information are explained during checkout and in Shipping & Delivery.
Does my furniture need assembly?
Assembly requirements vary by product. Review the product page before ordering. When assembly is required, instructions and hardware are included unless the product page says otherwise.
What should I do if my item arrives damaged?
Keep the packaging and email photos of the product, package, and shipping label to love@arbovo.com so our support team can review the issue.
How do I request a return or warranty support?
Email your order number and reason for the request before sending anything back. Review the Returns & Refunds and Warranty & Product Support pages for the current process.